I literally love being at home! In my own space! Comfortable! Not surrounded by people!
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KOKOBOT - The Airbnb-Owned Tech Startup - Data Mining Tumblr Users' Mental Health Crises for "Content"
I got this message from a bot, and honestly? If I was a bit younger and not such a jaded bitch with a career in tech, I might have given it an honest try. I spent plenty of time in a tough situation without access to any mental health resources as a teen, and would have been sucked right in.
Chatting right from your phone, and being connected with people who can help you? Sounds nice. Especially if you believe the testimonials they spam you with (tw suicide / self harm mention in below images)
But I was getting a weird feeling, so I went to read the legalese.
I couldn't even get through the fine-print it asked me to read and agree to, without it spamming the hell out of me. Almost like they expect people to just hit Yes? But I'm glad I stopped to read, because:
- What you say on there won't be confidential. (And for context, I tried it out and the things people were looking for help with? I didn't even feel comfortable sharing here as examples, it was all so deeply personal and painful)
- Also, what you say on there? Is now...
- Koko's intellectual property - giving them the right to use it in any way they see fit, including
- Publicly performing or displaying your "content" (also known as your mental health crisis) in any media format and in any media channel without limitation
- Do this indefinitely after you end your account with them
- Sell / share this "content" with other businesses
- Any harm you come to using Koko? That's on you.
- And Koko won't take responsibility for anything someone says to you on there (which is bleak when people are using it to spread Christianity to people in crisis)
I was curious about their business model. They're a venture-capitol based tech startup, owned by Airbnb, the famous mental health professionals with a focus on ethical business practices./s They're also begging for donations despite having already been given 2.5 million dollars in research funding. (If you want a deep dive on why people throw crazy money at tech startups, see my other post here)
They also use the data they gather from users to conduct research and publish papers. I didn't find them too interesting - other than as a good case study of "People tend to find what they are financially incentivized to find". Predictably, Koko found that Kokobot was beneficial to its users.
So yeah, being a dumbass with too much curiosity, I decided to use the Airbnb-owned Data-Mining Mental Health Chatline anyway. And if you thought it was dangerous sounding from the disclaimers? Somehow it got worse.
(trigger warning / discussions of child abuse / sexual abuse / suicide / violence below the cut - please don't read if you're not in a good place to hear about negligence around pretty horrific topics.)
Kokobot is incredibly predatory and exploitative. I wrote a post about how it exploits minors' empathy and gamifies "giving mental health advice", resulting in an unregulated mess that can only do harm to teens' mental health in the long run.
There are young people on tumblr that actively seek support from KokoBot right now, if you check the tag for recent posts. Those people did not get paid to promote it, so do not harrass them. If you can, direct them towards resources about Kokobot (like this post) that are more transparent about what this company is up to.
This... is DEEPLY DISTURBING.
SIGNAL.
BOOST.
babygirl i can waste time i don't even have
A new mode of production arises out of the newly networked masses.
Because shockingly when people enjoy what they do (you make it enjoyable instead of just hammering on them) people WANT to do things!
Where is the button to shout this from the rooftop?
Your impact on other people is bigger than you think. Someone still giggles when they think of that funny thing you said. Someone still smiles when they think of the compliment you gave them. Someone silently admires you. The advice you give has made a difference for people. The support and love you’ve offered others has made someone’s day. Your input and opinions have made someone think twice. You’re not insignificant and forgotten. Your existence makes a positive difference, whether you see it or not.
U can grieve and still live life. U can miss loving someone and love others. You can hold onto the good moments and simultaneously the bad moments. You can take the learning from a person you let go off and use it for the better. You can love someone and they may not be the right person. You can wish someone the best and love them from a distance. You can think fondly of someone and never talk to them again.. mysteries of the world…
friendship can be so fleeting no wonder humans are so scared to be vulnerable . what do you mean we put our hearts and souls into people only for something as simple as time to rob our bonds … what do you mean some friendships just aren't meant to last forever?? that sometimes we outgrow people we once knew better than the lines on our palms?? when the version of them we have in our heads becomes outdated, when it means nothing that we know exactly how they take their coffee and why they don't talk about their brother. that today I mean the world to somebody who might only think of me on my birthday in a years time. what an open fucking wound.


















sersh